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Return Policy

Return and exchange policy For Physical goods

- The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.

- All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

- Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

- Return within three (3) days and replacement within seven (7) days from the date of purchase.

- Please contact us via the Contact Us page to request a return or exchange.

- Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.

- The amount is returned to the customer in full if the product he received is completely different from the product presented on our website.

- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.

- Deduct 30%  if the customer does not want the product and the latter has no defect or problem mentioned.


Return and exchange policy For Digital goods

- The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop.

- All the products offered on our shop are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.

-For our products are all digital, if your order have already been deliveried, and you dont want the game any more, the products key must have not been redeemed, since the product key can be redeemed only once! 

-So if the keys have been redeemed, our shop has the right to refuse refund, since the purchased service has been provided as agreed. Hope you can understand it.

-If your orders have not been delivered, cancellation and refund is ok at any time. You just need to contactour shop we will help you get full refund.

-Other possible for return may be faulty products such as invalid or already redeemed game keys. This must be reported to our shop  within 7 days after receiving the delivery.  And our shop  may ask customers to provide proofs about the problem. 

-our shop  have right to refuse to refund payments when game cd keys are reported as being redeemed already after the given time of 7 days after the delivery.

-If customer pre-ordered a game, and the key haven't been sent, he can ask for refund anytime before the delivery.

-If the game key cannot be redeemed as usual, we will make a full refund ,or sent a new key to replace.

-Please note:

for Digital game code, you may need to wait some days to get the refund until we sell it.